Support
Talk to a person
Email support@cellara.com or use the form below. Everything that arrives is read by a member of our team — there is no ticket robot in front of us. We aim to reply within one business day.
- support@cellara.com
- Company
- Knowledge Nets Inc., a Delaware corporation
- Address
- Newport Beach, California
- Response time
- Within one business day
Contact us
Use this for anything: a support question, a bug, a security report, press, or to ask for access to the private beta. If you are asking for access, tell us a little about your team and what you are hoping to use Cellara for.
Common questions
How do I get an account?
Cellara is in private beta, so accounts are created by us rather than self-serve. Use the form above and we will get back to you. Access is free during the beta.
Can I try it without an account?
Yes. The live demo runs entirely in your browser with no signup and no server involved. It is a small slice of the product, but it is the real thing rather than a video.
I forgot my password.
Email support@cellara.com from the address on your account and we will reset it for you. Self-serve password reset is being rebuilt and is not currently available.
Does it work offline?
Yes. Your graph is stored locally and reads never touch the network. Edits made offline queue and reconcile when you reconnect. See sync and offline for the details.
Where is my data stored?
In your browser or device, and on our servers on Google Cloud in the United States. See the security page and the privacy policy.
Can I get my data out?
Yes. Ask us and we will export your full graph. We are working on making this a button rather than an email.
How do I delete my account?
Email support@cellara.com and we will delete your account and its data. We will confirm when it is done.
When is the iOS app on the App Store?
It is in private beta and not yet published. The iOS page says where things stand, and will link to the App Store when there is something to link to.
I found a security problem.
Please email support@cellara.com with "security" in the subject, or pick "A security report" in the form above. We will acknowledge it quickly and keep you posted on the fix.